911 Dispatcher CritiCall Exam practice test

A caller spells a street name as B as in boy, A, K, E, R. The dispatcher must enter this name accurately into the incident form. Which entry is correct?

A caller reports a small kitchen fire that is spreading and says people are still inside the home. What is the most appropriate immediate instruction for the dispatcher to give?

On a city map, a dispatcher sees that Emergency Services is located at the corner of First Street and Main Avenue. An incident is reported two blocks north of that corner on First Street. To direct units, the dispatcher must understand that traveling two blocks north means moving in which general direction from Emergency Services?

A dispatcher is told the following details and must recall them: the suspect is wearing a red jacket, blue jeans, and a black baseball cap, and is heading east on Pine Street. If asked to repeat the color of the suspect cap, what is the correct answer?

A dispatcher must rank these calls by urgency. Which call should be handled before the others?

A caller gives a phone number as four, oh, eight, five, five, five, two, three, six, seven. Which numeric entry correctly records this number?

A caller reports a serious car crash with injuries but is unable to give an exact address. What is the most effective first step for the dispatcher to determine the location?

A dispatcher is told that all units in District 3 are currently busy, and District 4 is the only adjacent district with an available unit. An emergency occurs in District 3. Based only on this information, which conclusion is most logical?

A dispatcher hears the following vehicle description and must remember it: a silver sedan, license plate starting with the letters TRK, last seen traveling south on Elm Road. If asked which direction the vehicle was traveling, what is the correct answer?

A caller states their last name is spelled J, O, H, N, S, O, N. The dispatcher must enter the name correctly. Which entry is accurate?

A caller reports that someone has collapsed and is unresponsive. The dispatcher is trained to provide pre-arrival instructions. What is the most appropriate action while emergency medical units are en route?

A dispatcher must direct a unit from a station to an incident. The unit must travel three blocks east and then two blocks south. If the unit instead travels three blocks east and two blocks north, what mistake has been made?

A dispatcher is told that if a call involves a weapon, a supervisor must be notified. A call comes in reporting a person waving a knife at people in a parking lot. Based only on this rule, what must the dispatcher do?

A dispatcher must decide which incident requires the fastest response. Which situation represents the greatest immediate danger to life?

A caller reports an incident at apartment number two hundred fourteen. Which numeric entry correctly records the apartment number?

A caller is speaking very fast and is extremely upset, making it hard to understand the emergency. What is the most effective approach for the dispatcher?

A dispatcher is given several details about a missing child: the child is eight years old, wearing a yellow shirt and white shoes, and was last seen near the library. If asked what color shirt the child is wearing, what is the correct answer?

A dispatcher knows that Engine 1 is closer to the scene than Engine 2, and Engine 2 is closer than Engine 3. Based only on this information, which engine is the closest to the scene?

While speaking with a caller, a dispatcher must also enter the incident details into the computer system. Which approach best supports accurate work while multitasking?