CritiCall Dispatcher Test practice test

Among the following calls, which should be classified as the lowest priority?

A caller reports a kitchen fire that is small and contained in a pan, and the caller has already left the home safely. What should the dispatcher do first?

A dispatcher must enter a license plate exactly as given. The caller states the plate is 'B as in boy, 4, T as in Tom, 7, 2, K as in king.' Which entry is correct?

A caller provides a phone number as 'five five five, two eight one, four zero six six.' Which is the correct entry of the number?

A dispatcher is given the following description and must recall it. The suspect is a male wearing a red jacket, blue jeans, and white shoes, and is carrying a black backpack. Based on the description, what color is the suspect's jacket?

A dispatcher must remember this information from a caller. The incident is at 4218 Maple Avenue, the caller's name is Janet Reyes, and the caller's callback number ends in 3097. According to this information, what is the incident address?

A dispatcher is reading a map oriented with north at the top. An ambulance is located at the intersection and must travel to a hospital that is directly below the ambulance on the map. In which direction should the ambulance travel?

A dispatcher is guiding a unit on a north-up map. The unit is traveling east on Main Street and needs to reach a destination that lies to the north. The unit should make which turn?

A dispatcher receives a call about a domestic disturbance in which one person reports being threatened with a weapon. How should this call be prioritized?

A caller reports that a person is having severe chest pain and shortness of breath. While the dispatcher arranges for an ambulance, what is the most appropriate additional action?

A dispatcher must classify an incident using a code system where code 10 means a traffic accident, code 20 means a medical emergency, and code 30 means a fire. A caller reports a person who has collapsed and is unresponsive. Which code should be entered?

A dispatch policy states that any call involving a weapon must be assigned to a police unit and that a supervisor must be notified. A dispatcher takes a call about a person waving a knife in a public park. According to the policy, what must the dispatcher do?

A dispatcher needs to estimate response time. A unit is 12 miles from an incident and travels at an average speed of 24 miles per hour. Approximately how long will it take the unit to arrive?

A dispatcher must recall a vehicle description. The vehicle is a green sedan, license plate ending in 882, last seen heading north on Oak Street. According to the description, in which direction was the vehicle last seen heading?

A dispatcher is on a non-emergency call when a 911 line begins ringing. What is the most appropriate action?

A caller reports seeing smoke coming from the windows of a neighbor's house but does not know if anyone is home. What should the dispatcher do?

On a north-up map, a unit travels west on Pine Avenue and needs to reach a destination that is to the south. Which turn should the unit make?

A dispatcher must enter an address exactly as spoken. The caller says the address is 'seventeen oh six West Birch Lane.' Which entry is correct?

When answering an emergency call, what information should the dispatcher generally obtain first?